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Consumer Protection
The Federal Competition and Consumer Protection Act 2018 protects buyers and set up the Federal Competition and Consumer Protection Commission (FCCPC). Knowing how to complain matters as much as knowing your rights.
Situation: A product failed or a service was not delivered
Stated generally. The exact position always depends on the facts.
What you should do
What you should not do
“Sold as seen removes every protection.”
A shop's notice cannot simply take away the protections the law gives you.
“You must sue to get anywhere.”
Usually you go to the seller first, then the Commission. There is also a special tribunal if it goes further.
When to speak to a lawyer