Loading content
Consumer Protection
The Federal Competition and Consumer Protection Act 2018 sets out consumer protections and establishes the FCCPC. Knowing the route to complain matters as much as the right itself.
Situation: A product failed or a service was not delivered
Stated generally. The exact position always depends on the facts.
What you should do
What you should not do
“Sold as seen removes every protection.”
A supplier's notice does not simply displace protections the Act provides.
“You must sue to get anywhere.”
The ordinary route is the supplier, then the Commission, with a specialist tribunal behind it.
When to speak to a lawyer